Question 1

How is this different from generic field sales tracking?

Accepted Answer

Pharma structure is modelled directly: doctor lists with specialities and call frequency targets, met versus not-met call outcomes, sample accountability, and separate chemist and stockist coverage. Generic tools count visits; coverage against a doctor plan is a different measurement and cannot be derived from visit counts alone.

Question 2

Does it handle sample accountability?

Accepted Answer

Yes. Samples issued to each MR and samples distributed on individual calls are tracked against one another, so the reconciliation that is normally a manual exercise becomes a report.

Question 3

Can MRs record a call where the doctor was not available?

Accepted Answer

Yes, and it matters that they can. A not-met call is a legitimate outcome, and recording it separately keeps coverage figures honest while surfacing contacts that are repeatedly unreachable and may need a different approach.

Question 4

Does the daily call report still need to be filled in separately?

Accepted Answer

No. The DCR is assembled from calls as they are recorded through the day. That removes the evening paperwork and, more importantly, captures the detail while the MR is still at or near the call.

Question 5

Does it work where clinics have poor mobile coverage?

Accepted Answer

Yes. Calls are captured offline on the device and synced when connectivity returns, retaining the original call time, with duplicate protection on sync.