Question 1

Does this replace the employee self-service app?

Accepted Answer

No — it complements it. Employees who use the app keep using it; WhatsApp reaches the ones who never would. Both write to the same records, so HR sees one consistent history regardless of channel.

Question 2

Are payslips safe to send over WhatsApp?

Accepted Answer

Payslip delivery is configurable, and you control whether the document itself is attached or whether the message carries a secure link that requires authentication. Companies with stricter policies typically use the link approach so the salary document never sits in a chat backup.

Question 3

Can managers approve leave from WhatsApp?

Accepted Answer

Yes. The approval is written back to the same leave record as a web approval, with the same audit trail and the same effect on leave balances and payroll.

Question 4

Will employees be spammed with notifications?

Accepted Answer

You choose which flows are enabled, and delivery respects configured quiet hours evaluated in your company timezone. Every flow can be turned off independently.

Question 5

Do we need our own WhatsApp Business number?

Accepted Answer

Yes, and that is deliberate. Messages come from a number your employees recognise as yours, which materially improves both open rates and trust compared with an unfamiliar sender.