Know Every Delivery Actually Reached the Customer
Orders assigned to riders for the day, a PIN-verified handoff sent over WhatsApp, and automatic flags for the deliveries that do not add up.
A "delivered" status on its own is a claim, not evidence. Most delivery operations run on exactly that: a rider marks an order complete, cash is supposedly collected, and the only way to know whether either of those is true is a customer complaint days later. AttendancePay's delivery orders module replaces the claim with verification — each attempt is a geo-tagged record tied to the order, cash-on-delivery is tracked as its own field rather than folded into a vague "done," and a one-time PIN sent to the customer over WhatsApp confirms the handoff actually happened at the door, not from the rider's bike three streets away.
Why "delivered" is not the same as delivered
Proof of delivery is whatever the rider says
Without a verification step, a delivery marked complete and a delivery never attempted look identical in the system — until the customer calls.
Cash collection is a trust exercise
COD amounts collected in the field are reconciled against what riders hand in at day end, with no record of which specific orders were paid in cash and which were not.
Repeat failures go unnoticed until the customer escalates
The same address failing delivery three times in a week is a pattern worth investigating — an address issue, a bad time window, or a rider skipping it — but nothing surfaces it automatically.
Fraud is invisible in a spreadsheet
A delivery completed in 40 seconds, or from 2km away, is not a delivery — it is a status update. Without automatic checks, these look exactly like every other row.
How delivery orders works
- 1
Orders are assigned for the day
Each order carries a customer, address and a single deliver-by time, assigned to a rider on the existing field-staff seat — no separate login or app to roll out.
- 2
The rider executes the attempt
Every delivery attempt is its own geo-tagged record against the order, so a failed attempt, a reattempt and a successful delivery are each distinguishable, not overwritten.
- 3
The handoff is verified with a PIN
A one-time delivery PIN is sent to the customer over WhatsApp and entered by the rider at completion, confirming the order reached the actual recipient rather than being marked done from nearby.
- 4
Cash collection is recorded per order
COD is a simple yes/no against the specific order, so end-of-day cash reconciliation is a report, not a negotiation.
- 5
Risk and performance surface automatically
Flags for GPS inconsistencies, suspiciously fast completions and repeat-failure addresses are computed from the attempt data itself, alongside a per-rider scorecard your team can actually use in a one-to-one.
What you get
WhatsApp delivery PIN verification
A one-time PIN sent to the customer confirms the handoff happened with the right person, not just that a button was tapped nearby.
Per-order cash-on-delivery tracking
Cash collection is recorded against each individual order, so day-end reconciliation matches specific deliveries instead of a single lump total.
Geo-tagged delivery attempts
Every attempt — successful or failed — is its own located, timestamped record tied to the order, preserving the full history of what was tried and when.
Automatic anomaly flags
Deliveries completed implausibly fast, from far outside the delivery address, or with GPS signals that do not check out, are flagged without anyone having to go looking.
Repeat-failure detection
An address or recipient failing delivery more than once in a week is surfaced automatically, rather than discovered after a third missed attempt.
Rider scorecard and at-risk queue
On-time rate, completion rate, first-attempt success and clean-delivery rate combine into a per-rider scorecard, alongside a live view of whose open orders are at risk of missing their deliver-by time.
Who this is for
See delivery orders on your own data
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Frequently asked questions
How is a delivery actually verified?⌄
A one-time PIN is sent to the customer over WhatsApp when the order is out for delivery, and the rider enters it to complete the delivery. This confirms the handoff happened with the actual recipient, rather than relying on the rider's own "delivered" tap.
How is cash-on-delivery tracked?⌄
Each order carries its own cash-collected flag, set at the point of delivery. End-of-day reconciliation becomes a report against specific orders rather than a single total the rider hands in.
What happens if a delivery fails?⌄
Each attempt — successful or not — is recorded as its own record against the order, with a reason. An address that fails repeatedly within a short window is flagged automatically so it can be investigated instead of reattempted blindly.
Can this catch fake or rushed deliveries?⌄
Yes. Deliveries completed unusually fast, from well outside the delivery address, or with GPS signals that do not add up are flagged automatically from the attempt data — no manual spot-checking required.
Do riders need a separate app or login?⌄
No. Delivery staff use the same field-staff mobile seat already used for attendance and field visits, with a dedicated Deliveries view added to it.
Can orders be scheduled in advance, or only for the same day?⌄
Today, orders are same-day with a single deliver-by time. The underlying schedule is built to extend to future dates and time windows as that becomes needed.